Privacy Policy
Introduction
Zuco Technologies ("Zuco", "we", "us", or "our") operates the Zuco mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
| Data Type | When Collected | Purpose |
|---|---|---|
| Phone Number | Registration | Account creation, OTP verification, communication |
| Full Name | Profile setup | Display on your profile |
| Profile Photo | Profile setup (optional) | Display on your profile |
| Aadhaar Number | First booking/becoming host | Identity verification (verified via Surepass, not stored) |
| Location | When searching for hosts | Find nearby hosts, match you with relevant services |
| Pet Information | Adding pets | Match with appropriate hosts, booking context |
| Home Photos | Becoming a host | Display to potential guests |
| Chat Messages | During bookings | Communication between pet parents and hosts |
Information Collected Automatically
- Device Information: App optimization, troubleshooting
- Usage Data: Improve user experience, analytics
- Log Data: Debugging, security monitoring
- IP Address: Security, fraud prevention
- Crash Reports: Fix bugs, improve stability
How We Use Your Information
We use the information we collect to:
- Provide Services - Create and manage your account, connect pet parents with hosts, process bookings and payments, enable in-app communication
- Improve Our Services - Analyze usage patterns, fix bugs and improve performance, develop new features
- Ensure Safety - Verify user identities, prevent fraud and abuse, investigate issues and disputes
- Communicate With You - Send booking updates and notifications, respond to your inquiries, send important service announcements
How We Share Your Information
With Other Users
- Name, photo, bio - visible on your profile
- Pet information - shared with hosts you book with
- Location (general area) - shown in search results
- Chat messages - shared with your booking counterpart
- Reviews you write/receive - visible to all users
With Service Providers
- Firebase (Google): Authentication, notifications
- Surepass: Aadhaar verification
- Cloudinary: Image storage
- Mixpanel: Analytics
- Sentry: Crash reporting
We Do NOT
- Sell your personal information to third parties
- Share your Aadhaar number with other users
- Use your data for targeted advertising from third parties
- Rent your contact information to marketers
Data Security
We implement industry-standard security measures:
- Encryption in Transit: All data transmitted via HTTPS/TLS
- Encryption at Rest: Sensitive data encrypted in our database
- Access Control: Limited employee access on need-to-know basis
- Secure Authentication: JWT tokens, OTP verification
- Regular Audits: Periodic security reviews
Aadhaar Data Handling
Aadhaar numbers are sent directly to Surepass for verification. We only store the verification status (verified/not verified), not the number. Verification happens in real-time and data is not retained.
Your Rights
You have the right to:
- Access: View your data in the App (Profile section)
- Correction: Edit your profile information in the App
- Deletion: Request account deletion via [email protected]
- Export: Request a copy of your data via [email protected]
- Opt-out: Disable notifications in App settings
Data Retention
| Data Type | Retention Period |
|---|---|
| Account data | Until account deletion |
| Booking history | 7 years (legal requirement) |
| Chat messages | 1 year after booking completion |
| Analytics data | 2 years (anonymized) |
Children's Privacy
Our App is not intended for children under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App, sending a push notification for significant changes, and updating the "Last Updated" date.